Artificial intelligence is helping dispatchers locate callers faster, communicate across language barriers and, in some cases ...

A 911 operator in Texas is facing charges after her surpervisors said she hung up on callers seeking help. Crenshanda Williams, who has left her job at the Houston Emergency Center 911, is charged ...

Add Yahoo as a preferred source to see more of our stories on Google. First responders in Los Angeles are struggling to answer 911 calls on time amid staffing shortages, and now operators are pleading ...

HOUSTON – The fallout continued Monday after a Houston 911 operator was accused of hanging up on hundreds of people calling to report an emergency. City officials announced that Crenshanda Williams' ...

Cities often measure growth by their population or their tax base. Raleigh has another yardstick — demand on its 911 call center. Emergency communication centers in the state's largest cities take an ...