This semester an xLab team worked on a project for Progressive Insurance. It was the first semester of the project, and the team was tasked to create a tool to train customer service agents using ...

From determining risk and setting premium rates to determining claim payouts, and optimizing customer outreach, insurance is highly dependent on data. Anywhere there’s a lot of data, AI provides ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...